I am part of an organization with multiple providers. Yes! Healthie will automatically convert dates and times between you and the other person, and adjust the availability that the client sees, based on their timezone. If I have a client in a different time zone, will their calendar reflect their time zone and my time zone correctly? They can always adjust it later by following the prompts in their "Settings" tab. Timezones are not related to the client's phone number, but rather the timezone that a client has set on their phone or computer when they start using Healthie. Your clients can also log into their web portal and adjust their timezone settings from the main settings menu. How can my clients adjust their time zones? For example, if you are in New York and have the time slot 10PM EST open on June 24th, your client in London will see this availability appear on June 25th, but not on June 24th. Note: Depending on the specific hours of your availability, and the client's time zone, your available hours may show up on the subsequent day. Healthie will automatically convert dates and times between you and the other person, and adjust the availability that the client sees, based on their timezone. I'm working with someone in a different time zone, does that change anything? The time zone will default to the local time zone for the person setting the availability, but can be adjusted by clicking the drop-down. When adding one-time or recurring availability to a schedule, a time zone field will appear. When adding a new appointment to a schedule, a time zone field will appear. The time zone will default to the local time zone for the person setting the availability, but can be adjusted by clicking the drop-down.Īdjust Time Zone When Setting Availability Healthie's Calendar, EHR, and core features of the platform use time zones to log and record actions taken by you and your clients. Appointments and Availability will adjust accordingly.Īdjust Time Zone When Scheduling Appointments Healthie makes it easy for organization members to understand and manage the schedule of team members who are in a different timezone.Ĭlick down on the timezone tab under Calendar to adjust your calendar view into another timezone. If you / your clients have not set up a time zone, then by default EST will be shown.If your client has not set a time zone, your timezone as the provider will show up.If your client has set their own timezone, that will show up.There is a hierarchy of how Healthie sets the timezone in which your client receives texts, reminders, and other information related to their work with you: How Healthie Determines Your Client's Time Zone To view or change your device's settings, you can follow these steps We store that in UTC in our system, and render it in the time zone selected by the provider, or based on the device's settings. Healthie automatically determines your timezone based on your device's settings. Under the "Personal Information" drop down on the Client Info page, you can select the client's time zone from the drop down menu. To do so, navigate to the client's profile and click on the "Actions" tab. Providers can adjust client timezones directly from the client's profile within Healthie. By default, Healthie uses the timezone of your computer or device. Your clients have their own timezone setting so that each person sees times in their appropriate timezone. You can change your preferred timezone by navigating to Settings > PersonalType in the search box to find your preferred timezone, or scroll through the list of available options.Once you make a selection, Healthie will show you the current time in that timezone, so you can be sure you made the right selection.Your timezone affects your appointment times and the times that you see in reports. Healthie's system will detect if you are in a time zone different from your regular time zone, and show a following prompt asking you if you'd like to change your time zone. View Calendar & Appointment in Different Time Zones.How Healthie Determines Your Client's Time Zone.
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